Privacy Policy

At bdkka, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in clear terms what personal information we collect when you use the bdkka platform, how that information is used, with whom it may be shared, and what rights you hold as a user based in Bangladesh. We encourage you to read this document carefully before creating an account or placing a wager.

By accessing or using bdkka's website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using the platform. This policy applies to all users of bdkka, including visitors who browse without registering and registered players who deposit and wager. The platform is strictly intended for adults aged 21 and above.

📋Information We Collect

To provide a safe, fair, and fully functional gaming and betting experience, bdkka collects certain categories of personal information from its users. The scope of data collected depends on how you interact with the platform — whether as a casual visitor, a registered player, or a user undergoing KYC verification.

• Identity information: full name, date of birth, nationality, and government-issued ID details collected during KYC verification.
• Contact information: email address, mobile phone number, and residential city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: transaction history, payment method details (e.g., bKash wallet number, Nagad mobile account, Rocket number), deposit and withdrawal amounts.
• Usage data: pages visited, games played, bet amounts, session duration, device type, browser type, and IP address.
• Communications: messages sent to our support team, feedback submissions, and dispute records.

🔍How We Use Your Information

The personal data we collect is used solely for legitimate operational, legal, and service-improvement purposes. We do not use your data for any purpose that has not been disclosed in this Privacy Policy. Specifically, bdkka uses your information to:

• Register and maintain your bdkka account, including identity verification and KYC compliance.
• Process financial transactions — deposits and withdrawals — through your chosen payment channels such as bKash, Nagad, or Rocket.
• Provide customer support, respond to your queries, and resolve disputes in a timely manner.
• Detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and other prohibited conduct.
• Personalise your experience on bdkka, including recommending relevant games, promotions, and features based on your activity.
• Send account notifications, security alerts, and — where you have consented — promotional communications about bonuses and new game launches.

⚖️Legal Basis for Processing

bdkka processes your personal data on the following legal grounds, which are commonly recognised under modern data protection frameworks applicable to online services operating in Bangladesh and internationally:

🍪Cookies & Tracking Technologies

bdkka uses cookies and similar tracking technologies to operate essential platform functions, remember your preferences, and analyse usage patterns that help us improve the service. We use three categories of cookies:

• Essential cookies: required for the website to function (session management, security tokens, login state). These cannot be disabled.
• Analytics cookies: help us understand page performance, user navigation flow, and which features are most popular. Aggregated and anonymised data only.
• Preference cookies: store your language setting, display preferences, and other non-sensitive customisations to improve your return experience.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may impair certain platform functions. We do not use cookies to build advertising profiles or share your browsing behaviour with ad networks.

🤝Data Sharing & Disclosure

bdkka does not sell, rent, or trade your personal information to any third party. We may share your data with carefully selected service providers who assist us in operating the platform, subject to strict confidentiality obligations. Data sharing occurs only in the following circumstances:

• Payment processors and mobile financial service partners (e.g., bKash, Nagad, Rocket, Upay) that handle your transaction data solely to complete your requested payment.
• Game content providers and platform technology partners who need limited usage data to deliver game content, calculate RNG outcomes, and prevent cheating.
• Law enforcement and regulatory bodies, where we are legally compelled to disclose information in connection with fraud investigations, court orders, or statutory compliance obligations.

🗂️Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal obligations. Account data is typically retained for the duration of your active account relationship with bdkka and for a defined period thereafter. Financial transaction records are retained for a minimum period required under anti-money-laundering and financial record-keeping standards.

When your data is no longer required for its original purpose and no legal retention obligation applies, we securely delete or anonymise it so that it can no longer be linked to your identity. You may request early deletion of your account data by contacting our support team — we will process such requests promptly, subject to any mandatory retention requirements.

👤Your Privacy Rights

As a user of bdkka, you have clear rights regarding your personal information. We respect these rights and will respond to any valid request within a reasonable timeframe. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you and information about how it is used.
• Right to rectification: if any of your personal details are inaccurate or incomplete, you may request that we correct them without undue delay.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purpose it was collected.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior lawful processing.
• Right to restriction: in certain circumstances, you may request that we limit how we use your data while a complaint or request is being processed.

To exercise any of the above rights, please contact our support team at the email address provided in the Contact section of this policy. We may need to verify your identity before processing your request. We do not charge a fee for handling privacy-related requests in the ordinary course.

🛡️Data Security

bdkka implements a layered security approach to protect your personal data against unauthorised access, loss, alteration, ordisclosure. Our security measures include SSL/TLS encryption for all data in transit, access-control policies that restrict staff access to personal data on a need-to-know basis, regular security assessments, and secure coding practices throughout the platform.

While we take every reasonable precaution, no online system can guarantee absolute security. In the unlikely event of a data breach that materially affects your rights, we will notify affected users promptly and take all necessary steps to contain and remediate the incident.

💳Payment Data & Financial Privacy

When you make a deposit or withdrawal on bdkka using services such as bKash, Nagad, Rocket, or Upay, your payment credentials are transmitted directly to the respective payment provider using encrypted channels. bdkka does not store your full mobile banking PIN, OTP codes, or card CVV numbers on our servers at any point.

🔞Children's Privacy & Age Restriction

bdkka is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes an age declaration step, and we reserve the right to request identity documents to verify that any user is aged 21 or above. If we discover that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on bdkka, please contact us at once.

📝Changes to This Privacy Policy

bdkka reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or service features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of bdkka following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically so you are always aware of how your information is being protected.

📬Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdkka handles your personal data, please reach out to our support team. We are available around the clock — Bangladesh Standard Time (UTC+6) — and aim to respond to all privacy-related enquiries within 2 business days.